Amy and Albert Evans, September 21, 2014
It all started with the complaint to my husband……”we have too many remotes”; and “how do you make this cable box work??”
With those statements a project was started to install a state of the art system in our family room, with additional speakers in our living room and out on our patio. After getting bids from several of the top vendors, we decided to go with Pro Sound and Vision. George Pro’s easy-going consultative approach was thorough without being pushy. He showed us what was possible, was considerate of our needs, stayed within budget and helped to ensure we purchased the best products for our living spaces. George’s customer service, particularly after the installation ,has been outstanding! We will definitely be contacting Pro Sound and Vision again for any future home theater projects.
Jim Grazko, Redmond, WA, July 22, 2015
“When it was time to replace my audio and video system in my home, I wanted top of the line components and an expert who could make solid recommendations based on experience, and above all, I was looking for excellent customer service. I found all that and more when I hired George Pro for the job. George had excellent ongoing communications with me via email and phone conversations, as we jointly ‘shopped’ in a virtual sense on the internet for my new audio and video equipment. George sent me e-mails with detailed product descriptions and links to the manufacturers’ websites, recommending top of the line equipment, sometimes from brand manufacturers I would not have otherwise have thought of, while keeping my stated budget in mind. His industry knowledge extends far beyond that of the big box stores, and as a licensed electrician George was able to troubleshoot and solve issues that arose during the complex installation. Besides recommending and installing components including a new high definition TV with bracket, Blu-ray player, DVD/VHS and others, George and his excellent co-worker Jeff Wagner of Wagner Electric LLC, installed four speakers into the walls of our family room and painted them in a way that makes them virtually disappear into the wall! When all was said and done I just had to stand back and admire the excellent job George had done for me. that George and Jeff had done for me. I especially like the URC remote (MX6000) that controls the entire album.
I highly recommend George’s work due to his expert technical knowledge base, excellent customer service, perfectionist attitude, and strong work ethic. He also committed to staying “on call” for me post-installation and has come out several times to fine-tune my new system at no additional cost to me. I have thoroughly enjoyed working with him. Two thumbs up for George Pro and Pro Sound & Vision!”
Freddie Coleman and Randy Fisher, Bothell, WA May 7, 2011
After years of dissatisfaction with Comcast we are impressed and pleased with George Pro’s installation of our DISH Network. The first thing we noticed was the much sharper HD picture. Pro’s comprehensive knowledge of the DISH service and products served him well and he has ‘gone the extra mile’ to provide us with hands-on assistance and consultation both before installation, and (most critically) afterwards. We’re also pleased to have realized a significant savings compared to Comcast, who was truly taking us to the cleaners. George also installed CLEAR wireless Internet, and it meets our needs with high speed and the lowest cost of any comparable service. We highly recommend Mr. Pro for DISH and CLEAR installation.
Geoffrey H. Steere, Ph.D., Doylestown, PA, April 1, 2011
Once again I have reason to praise the customer service provided by George Pro of Pro Sound and Vision (which I have done repeatedly since purchasing from PS&V a high-performance audio system over a decade ago).
Recently I encountered an operational problem with my complex system, so I did what Mr. Pro has always recommended I do if I needed help –phone him immediately. As before whenever I needed advice, Mr. Pro “dropped everything,” quickly understood my problem, explained the solution, and waited patiently while I executed the steps necessary to rectify the problem (at no charge!). I believe that, whether a customer needing help lives in Mr. Pro’s neighborhood or on the East Coast (as in my case), Mr. Pro will be “there” for that customer when (s)he calls. Such high-quality customer service is rarely matched and, I believe, never surpassed.
Brian Thompson, Kirkland, WA March 11, 2011
A quick note to say Thank You to you and Jeff Wagner of Wagner Electric LLC,
for an awesome installation experience. The hanging of our TV was top-notch and done
on time and on budget. I highly recommend your company to anyone in need of
your services. It is also important to note that my wife was extremely happy with your
promises and follow thru.
Patty and Jim Vucinovich, Medina, WA. November 23, 2010
We’ve been working with George Pro for five years now (he put in a complete home theater for us in 2006), and we continue to be very happy with his selection of current products and first-rate service. He recently installed an LED TV in the kitchen that required that he build a support structure behind the TV for mounting. We love the TV! He goes above and beyond what you would expect, and exemplifies the top-line service you can’t get from the big shops.